Delete your Eki account.
Signed-in users can request account deletion inside the Eki app. If you cannot access the app, contact support from the email address on your account.
In-app deletion
- Open Eki and sign in to the buyer or vendor account you want to delete.
- Go to Profile or Settings, then open Delete Account.
- Review the deletion information and confirm the request.
What is deleted
- Account access is removed after the backend accepts the deletion request.
- Profile data that can legally be erased is deleted or anonymized.
- Uploaded images owned by the account may be removed where they are no longer required for an active order or compliance record.
What may be retained
- Order, payment, payout, tax, fraud-prevention, and dispute records may be retained where required by law or platform safety obligations.
- Active orders, unresolved disputes, or payout obligations can block deletion until they are resolved.
Manual request
If you cannot access your account, email adminandy@eki.app from the registered email address and include the account role, buyer or vendor.